Privacy Policy & Refund and Cancellation Policy

Privacy Policy

This Privacy Policy describes how Eesan Agency and its affiliates (collectively "Eesan Agency, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website https://www.eesangroups.com (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. The information we may collect includes, but is not limited to:

Usage of Information

We use your personal data to provide the services you request and, where applicable, to market our products and services to you. You can opt-out of marketing communications. Your personal data is used to:

Sharing of Information

We may share your personal data internally within our group entities and affiliates, and with third-party service providers, including sellers, logistics partners, and payment instrument issuers, to facilitate transactions and services.

Security Precautions

We adopt reasonable security practices to protect your personal data. However, please note that no method of data transmission over the internet is completely secure, and you accept the inherent risks involved in data transmission over the internet.

Data Deletion and Retention

You have the option to delete your account. Once deleted, you will lose access to your account. We retain your personal data as long as necessary for the purposes for which it was collected or as required by law. Anonymized data may be retained for research purposes.

Your Rights

You may access, rectify, and update your personal data through the functionalities provided on the Platform. You may withdraw consent at any time by contacting our Grievance Officer, but please note that this will not be retrospective.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated in accordance with applicable laws.

Grievance Officer

If you have any concerns regarding your personal data, please contact us at:

Refund Policy